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Coach on Android 9 saving videos in "Downloads" folder.

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‎03-06-2019 05:57 - last edited on ‎03-07-2019 04:50 by Moderator Alum

‎03-06-2019 05:57 - last edited on ‎03-07-2019 04:50 by Moderator Alum

I'm a new user of the Coach app (about 2 weeks), and am a premium subscriber. I use my Android phone (OnePlus 6T unlocked, current on Pie OS) to cast to a TV in my workout area. I just had to go into my Downloads folder on my phone to find a file on an unrelated subject and found 200+ files that are apparently video files of each exercise it ever had me do. It doesn't even appear to be reusing previously downloaded video files as there were multiple files for individual exercises with different dates. Is this normal behavior? Why isn't it cleaning up those files after itself? And why is it putting them in the downloads folder? That's not a good location for a cache of files like this.

 

Moderator Edit: Clarified Subject.

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‎03-07-2019 04:51

‎03-07-2019 04:51

Hello @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for reporting this situation. At this moment, I have forwarded the information you have provided to our team so they can take a better look at this situation. Once we have more to share with you about this, we'll make sure to update this thread accordingly. 

 

Thanks for your patience and understanding, have a great day. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎04-11-2020 22:45

In response to MarcoGFitbit

‎04-11-2020 22:45

I'm having the same issue. There are almost 400 little tiny files the are now in my downloads folder, which is actually a folder I use often. 

 

These files should be organized into a Fitbit app folder that I shouldn't have to see. 

 

I just downloaded 4  videos last night and I'm on a Galaxy S7

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