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Data problem with pixel 2 and Fitbit

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I bought the Pixel 2 watch to get the benefit of Fitbit Premium. In particular the sleep data and the readiness score. 

Initially, I got simple sleep data. An example would be 7hrs sleep. I did not get the readiness score despite continuously wearing the watch.

Eventually I raised the issue with Fitbit support and after several suggestions it became clear that I had never seen the second level of sleep data. To try and resolve this I increased sensitivity (sleep rime halved. Not true as my wife confirmed that I sleep for 7 hrs most nights), placed the watch higher up my arm and changed wrist. None of this has resolved the problem. I also shaved my arms to improve co tact with my skin. This too had no effect.

Another couple of factors are that my resting heart rate is 40 to50. I keep getting a Body Response alert on the watch saying there are signs of stress. I an fairly fit and, apart from Fitbit, fairly relaxed.

Can someone help?

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