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Did not get Premium 6-month free trial that comes with Fitbit Sense

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‎09-08-2021 23:44 - last edited on ‎09-09-2021 15:53 by Fitbit Moderator

‎09-08-2021 23:44 - last edited on ‎09-09-2021 15:53 by Fitbit Moderator

I paired my brand new fitbit sense with the fitbit app yesterday, did not get 6-month premium frial added

What happened?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-09-2021 11:27

‎09-09-2021 11:27

Hi @Nilsarne85,

 

I didn't get my Premium membership either.  It appears to be something on Fitbit's end.  Have you contacted Support directly and provided them with the email that you used to set up your account?  You can contact them via the link at the bottom of the page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎09-09-2021 16:11 - edited ‎09-09-2021 16:11

In response to DramaQueenDiva

‎09-09-2021 16:11 - edited ‎09-09-2021 16:11

@Nilsarne85 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

Your post was moved to this board, in an effort to keep the forums organized. 

 

I'd like you to confirm this procedure was followed to activate the Premium trial: 

 

  1. Tap the Premium tab.
  2. Read the overview, and tap the button to get started.
  3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

If you have but the trial didn't display, get in touch with our Support team as described by @DramaQueenDiva. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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