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Didn't get free Premium for my new Fitbit device

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‎01-15-2024 07:45 - last edited on ‎02-13-2024 07:55 by Fitbit Moderator

‎01-15-2024 07:45 - last edited on ‎02-13-2024 07:55 by Fitbit Moderator

When I activated a new device, I was never prompted to get the free premium membership for six months. Instead, the app offered me a discounted year which I paid for, not knowing I was supposed to get premium for free. The payment was processed through Google Play. Neither they nor Fitbit (despite both being owned by Google) will refund me

 

Moderator Edit: Clarified subject and updated label

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