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Didn't give me a free 6 month Premium trial

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‎10-07-2021 12:13 - last edited on ‎10-12-2021 15:14 by Fitbit Moderator

‎10-07-2021 12:13 - last edited on ‎10-12-2021 15:14 by Fitbit Moderator

I got my fitbit sense today and it was supposed to come with 6 months free premium subscription but while setting it up, it only showed me payment plans. It said my free subscription option is already used. Does that i mean i got a used watch??? 😮

 

Moderator Edit: Clarified subject

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‎10-07-2021 12:14

‎10-07-2021 12:14

I entered my card details hoping it wouldn't charge me for 6 months but it charged me instantly. 

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‎10-12-2021 15:17

In response to ApurvaPathak

‎10-12-2021 15:17

@ApurvaPathak Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I appreciate that you activated Fitbit Premium. I was able to see that you've been in touch with our Support team, to avoid any confusion please continue the communication with them, they'll provide the options available. 

 

See you around. 

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