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Difficulties to update my card for Premium

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‎05-03-2022 13:22 - last edited on ‎05-03-2022 18:07 by Fitbit Moderator

‎05-03-2022 13:22 - last edited on ‎05-03-2022 18:07 by Fitbit Moderator

I have the same issue. My premium plan was billing every month, my card was lost and I had to deactivate it. My premium is unable to bill.but I have no way to to wallet to update my card. I live in US - NY .. it obviously is available in my location as it was billing fine before. I wanted to keep my premium plan. Has anyone figured this out yet? I have tried settings, I've tried everything I could try on the website and app ... I'm at a loss. 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎05-03-2022 18:06

‎05-03-2022 18:06

Welcome to the Fitbit Community, @Sdavis16.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the time you spent trying to get them resolved before contacting us.

 

I would like to clarify, the Fitbit Premium is your personalized resource in the Fitbit app that helps you stay active, sleep well, manage stress, and more. If your card was lost, you can cancel your Premium subscription and purchase a new one with a different card. For instructions, please visit this site.

 

The Wallet section of the Fitbit app is where you add and remove payment cards for Fitbit Pay. For more information, please visit this article.

 

I moved your post to a new thread to keep the Community organized.

 

Have a nice day.

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