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Does anyone know why I couldn’t get my sleep score sometimes?

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‎02-16-2023 16:32

‎02-16-2023 16:32

I just start the premium mainly for checking my sleep conditions. And the first day I got my score and details then second day no results, third day I got my score again. Today is my forth day and I don’t get scores again. 
does anyone know what happened here?? 
Appreciate for any help!

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4 REPLIES 4

‎02-17-2023 03:24

‎02-17-2023 03:24

@Meggie.Y It's hard to tell. Are you wearing your Fitbit with the same looseness or tightness every night? I would suggest restarting your Fitbit and maybe deleting the Fitbit app and reinstalling it to see if that will correct it. You should be getting a nightly sleep score.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎02-24-2023 23:51 - last edited on ‎03-18-2023 16:05 by Fitbit Moderator

‎02-24-2023 23:51 - last edited on ‎03-18-2023 16:05 by Fitbit Moderator

I have the same issue with my charge 5. Records just fine then misses a night. I always restart but it’s frustrating when my main requirement is for sleep info. 

 

 

Moderator edit: format. 

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‎03-16-2023 12:53 - edited ‎03-16-2023 13:00

In response to Gethjane

‎03-16-2023 12:53 - edited ‎03-16-2023 13:00

Hi every one and welcome @Meggie.Y and @Gethjane to the community. Thanks @Heather-S for the information you provided.

 

In addition to the steps recommended by @Heather-S, another thing is that you must see sleep stages to see a sleep score. Please see What should I know about Fitbit sleep stages? for more information.

 

@Gethjane I just checked our records and I realized that you already get in contact with our Support team, therefore, I'll ask you to keep an open conversation with them to get a resolution to your situation. 

 

If none of the above works, please follow his advice and chat with us online or give us a call. Click here to get connected. 

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‎03-21-2023 01:35

In response to Heather-S

‎03-21-2023 01:35

I am so disappointed in the Sense 2.. I had a Charge 5 for 2 years and it was giving me sleep score over 95% of the nights.. since start of Feb my Sense 2 recorded 7 nights total and actually none at all in last 2 weeks.. I have tried band at different tightness.. even changed wrist..deleted and reinstalled app.. all troubleshooting tips.. 

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