Don't have Premium but I'm being charged

[DarleneGabba]

My card has been being charged $9.99 a month.  I do not want a paid subscription.  Setting show that I don't have Premium so I can't cancel.  How do I cancel going forward??

Moderator Edit: Clarified subject

[Odyssey13]

Hi @DarleneGabba  a Fitbit Moderator posted the steps to cancel in this article - click to read

[DarleneGabba]

Thanks Odyssey.  However, the issue is that it shows that I don't have Premium.  However, I am still being billed $10.71 a month.  

[DarleneGabba]

I realize now, I should have actually "replied".  Thank you for your response.  However, the apps shows that I don't have Fitbit Premium and I am still being charged $10.71 per month.

[Odyssey13]

@DarleneGabba  I've asked a Fitbit Moderator to stop by to suggest what your next step should be to stop the payments being charged to your credit card.

[LizzyFitbit]

Welcome to the community, @DarleneGabba. @Odyssey13 Thanks for the heads up!

@DarleneGabba Thanks for taking the time to check your settings, and I'm sorry this happened to you. This is odd as the monthly subscription costs $9.99 and not $10.71. Nevertheless, I understand your concern and given this situation, I'd like to get you connected with our Support team. To do this, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

[DarleneGabba]

Hi Lizzy. I have completed the form you sent me just now. Please let me
know if there is something further I should/can do. Thanks. Darlene

My message on the form:
I have never had Fitbit Premium. I have checked my settings and it also
indicates I do not have Premium. I am being charged $10.71 a month, which
is the $9.99 plus sales tax and have been for quite some time. Please let
me know what I need to do to no longer be charged. I had been synching
with Weight Watchers until last weekend. I thought that might be it, so I
stopped synching. However, I was still charged $10.71 this past Thursday.
If I need to delete my account, I am willing to do so. I was just worried
that somehow I would still be charged and then not have a means to
communicate. Thank you.

[LizzyFitbit]

@DarleneGabba It's good to see you again.

You're welcome, thanks to you for completing the form. I'm going to let our Support team know about it so they can continue helping you out. Please make sure to keep an open communication with them and reply back to them should you have more questions about your case.

Have a good one!