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Don't want to renew my Fitbit Premium subscription

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‎01-04-2023 14:45 - last edited on ‎02-16-2023 08:43 by Fitbit Moderator

‎01-04-2023 14:45 - last edited on ‎02-16-2023 08:43 by Fitbit Moderator

Back when I got 1 year premium membership (it may have been free), I did not want to renew when it ended. I liked and used my fitbit every day, but still... (It also turns out that I got a Samsung watch for the holidays and now I use that instead.) I got an email saying I would be autorenewed, but when I checked in my account, it said fitbit wasn't one of my subscriptions. Should I trust that over the email? I just want to be sure I don't get charged. Thanks.

 

Moderator Edit: Clarified subject

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‎05-24-2023 11:46 - edited ‎05-28-2023 04:38

‎05-24-2023 11:46 - edited ‎05-28-2023 04:38

Hi there, @Lizzard23. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with the Fitbit Premium subscription. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎06-04-2023 06:01

‎06-04-2023 06:01

Has this been resolved? 

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