Feedback for Coach video workouts in Premium

[dr.pshep]

The coach integration with premium seems to not be going well.  Video workouts in premium start over when my phone goes into sleep mode and there is no music like there are in the coach workouts.  Is Fitbit coming out with a major update to rectify these and other issues shortly after coach ends on July 30th?  I'm one of the many who are frustrated and considering cancelling my premium subscription.  If there was more communication from Fitbit on how this will be addressed in the future maybe I'd stay?

Moderator Edit: Clarified subject

[CollinM]

We haven't gotten any indication that there's going to be an effort to bring Premium more in line with how Coach worked. For example our feature request for adding the customised workouts was closed and archived. And Fitbit is also very quiet about questions/criticism in their announcement topic. So currently I'm not expecting any big changes soon.

[SilviaFitbit]

@CollinM Thanks for your input. 

@dr.pshep Welcome to the Fitbit Community. Thanks for the detailed information shared. 

Your feedback and comments are appreciated, be sure that we're always implementing and improving features based in user's feedback. The Coach workout should continue playing even when your phone goes to sleep. If you experience this, let's try the following: 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

May I know if you're experiencing this only with Coach workouts? In regards to the idea of streaming music during a Premium workout, vote for this idea, they are reviewed by our team and the status will change depending on Fitbit plans. 

Last but not least, check out the official post about Fitbit Coach will become part of Fitbit Premium. 

Hope this helps. 

[dr.pshep]

Thanks for the response.  I've tried your suggestion with the coach workouts.  I can't begin to tell you how many emails and chats I've had with Fitbit Support within the last month or so.  Nobody seems to know what's going on or how to help.  It's too bad.

[SilviaFitbit]

@dr.pshep Thank you for getting back.

Since you've been in contact with our Support team, please continue the communication with them, this to avoid any confusion. Our team will do their best to help you. 

See you around.