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Fitbit Charge 3 will not pair with iPhone since subscribed to Premium

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‎12-13-2020 18:10 - last edited on ‎12-16-2020 16:35 by Fitbit Moderator

‎12-13-2020 18:10 - last edited on ‎12-16-2020 16:35 by Fitbit Moderator

Any suggestions on who  or how to contact someone?  I waited on Chat as the "number one" person inline for a few minutes and email does seem to be an option.  I f I cannot het up and running in a week.  Apple watch here Icome!  So far a VERY POOR experience. Any suggestions or guidance would be appreciated. 

Are there any physical locations were I can go to to make sure my Fitbit 3 is working correctly? 

Very Frustrated,.

Thank you for your time  

 

Moderator Edit: Clarified subject

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‎12-13-2020 19:45

‎12-13-2020 19:45

TOTAL Retraction of on FITBIT service.   By the time I was done writing this, my FITBIT synced up, linked up and updated the entire premium profile.  TOTAL USER ERROR or as I am now eating a rather large slice of of 'Humble Pie" ( Brightside to Humble Pie: its low calorie & is served with a generous side of understanding...)

 

Thank you FitBit Team.  I look forward to seeing where this new-tech adventure takes me! 

 

Wado, (Thank you in Cherokee)

 

CherokeeFit

CherokeeFit

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‎12-16-2020 16:41 - last edited on ‎10-03-2025 09:01 by Fitbit Moderator

In response to CherokeeFit

‎12-16-2020 16:41 - last edited on ‎10-03-2025 09:01 by Fitbit Moderator

@CherokeeFit Welcome to the Fitbit Community. Thanks for the details shared. 

I'm glad to hear that after you posted, your Fitbit Charge 3 synced to your account and your Fitbit Premium appeared. Learn more about this service by checking this article: What should I know about Fitbit Premium? 

Feel free to post back if you have any additional questions! Happy stepping. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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