12-16-2023 21:11
12-16-2023 21:11
Long time user here. 10 years. Always buying the latest Fitbit. Bought me a Charge 5 a year or so ago. Bought a 2 year warranty and a year of premium. Direct from Fitbit. 6 months into it, the watch died. Did the whole song and dance to get the replacement started. When I went to order the replacement, it was backordered. Ended up waiting nearly 5 weeks before receiving new watch. I did not request a credit or refund to my premium subscription at that time. I figured when the time comes, they will take care of me. Well, my subscription is up for renewal. I reached out to Fitbit. Asked if upon renewal I could get a 1 month credit or discount equal to the month I lost when the Charge 5 died and I was without while waiting for the back order. Here's what they said. "We do not give any refunds or credits of that type that you request" Okay. Not a sorry for your ordeal when you were waiting for 5 weeks or thank you for being a long time customer and here's what we can do for you. Nothing. This is how they treat you folks. I really didn't like the new app design, of course they didn't ask me so I guess it doesn't matter. But, I, the customer, for 10 years, am really feeling now, like I don't matter. Lot's of options out there. Guess it's time to start looking at them. They probably won't miss me. I sure hope someone else will appreciate loyalty and customers better than this though.
12-17-2023 15:56
12-17-2023 15:56
I've all but given up with this company now.
After the whole Aria Air scales debacle, they won't get another penny out of me and as soon as the Charge I wear breaks, I'll just move to another device entirely.
I'm already moving my paid cloud storage from Google to other spaces
Good luck getting ANYTHING by way off loyalty reward from this bunch.