09-18-2020
14:54
- last edited on
09-22-2020
17:49
by
SilviaFitbit
09-18-2020
14:54
- last edited on
09-22-2020
17:49
by
SilviaFitbit
I have happily been a Fitbit Premium subscriber every since I began using my Charge 3. Now, all of a sudden it doesn't recognize me as a premium member, and my app is trying to convince me to sign up for Premium again. How do I fix this? Any help is appreciated.
Moderator Edit: Clarified subject
09-18-2020 20:48
09-18-2020 20:48
Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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