09-18-2020
14:54
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09-22-2020
17:49
by
SilviaFitbit
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09-18-2020
14:54
- last edited on
09-22-2020
17:49
by
SilviaFitbit
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I have happily been a Fitbit Premium subscriber every since I began using my Charge 3. Now, all of a sudden it doesn't recognize me as a premium member, and my app is trying to convince me to sign up for Premium again. How do I fix this? Any help is appreciated.
Moderator Edit: Clarified subject

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09-18-2020 20:48
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09-18-2020 20:48
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Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
