help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Premium expired but still showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2021 05:55 - last edited on ‎02-12-2021 10:19 by Fitbit Moderator

‎02-11-2021 05:55 - last edited on ‎02-12-2021 10:19 by Fitbit Moderator

I did all the restarts and resets from related articles.  My payment normally pulls for fitbit premium on the tenth of every month to restart the cycle on the 11th.  i cancelled the subscription because i couldn't afford to pay for it.   I was trying to reactivate the payments today but when i try to select the premium arrow at the bottom of the main page, it says fitbit.com not available. I also tried to do restore purchases and it gave me a error message.  I have a samsung galaxy S9 phone.  I also have a yellow ring around my PFP.  Is fitbit giving me a couple free months of premium, because i logged out, uninstalled, reinstalled, and checked for updates for fitbit and all were green.  I also restarted my phone multiple times.  

 

Thanks in advance for your help.  

Jamie D.  aka Shidohari

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-12-2021 10:22

‎02-12-2021 10:22

@Shidohari Welcome to the Fitbit Community. Thanks for the detailed information shared. 

 

I appreciate the troubleshooting tried prior to posting. I've noticed that this has happened for some users, even though Premium has expired they still see it on their app, however the Premium view will be removed automatically since you're no longer subscribed. Enjoy the free days you were given. 😉

 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes