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Fitbit Premium membership no longer exists

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‎08-19-2019 09:42 - last edited on ‎08-20-2019 07:54 by Fitbit Moderator

‎08-19-2019 09:42 - last edited on ‎08-20-2019 07:54 by Fitbit Moderator

I'm so frustrated that I was told twice that I would receive an email to resolve my issue with renewing my premium membership.  While waiting for these emails, I finally read that it is not longer available so no email is going to resolve my issue.  I was even given a incident #.  I'm very angry and disappointed that a company that I have been loyal to and continually purchase products since 2014 would be so deceitful and treat me this way..  

 

Moderator edit: Updated subject for clarity 

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‎08-20-2019 07:53

‎08-20-2019 07:53

A warm welcome to the Community @Jojo137. Sorry to hear that you're experiencing this with your Premium Membership and our Support team. 

 

Currently, Fitbit Premium isn't available anymore. However, you can now subscribe to the newest Fitbit Premium which offers 3 features: 

 

- Detailed programs tailored to your health and fitness goals

- Insights on your activity and progress throughout programs

- Step-by-step workouts with Fitbit Coach

 

You can learn more about it by checking this article: What should I know about Fitbit Premium? and About Fitbit Coach.

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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