Fitbit Premium not allowing me access to premium content

[FDWhites]

• I have been a member with fitbit premium for quite some time now and for some reason, I am unable to access premium features even though this payment is automatically deducted from my babmnk account. This is the second time this has happened to me with my Versa Lite. I am unhappy because I have spent a lot of money for nothing. What do I need to do to get this fixed....AGAIN?

Moderator Edit: Clarified subject

[SilviaFitbit]

@FDWhites Hi there. Thanks for the details mentioned, I see where your disappointment is coming from. 

In this case, I'd like you to make sure you're logged into the same account that you were before, this to ensure that your Fitbit Premium content shows on your app. Please let me know if you changed your phone or what you're seeing on your app when trying to access the Premium content. 

Let me know how it goes. 

[3kfasnacht]

I have that problem too. I received a Fitbit Premium account with my insurance. Sometimes I can access the Premium features and sometimes I can't. It's different every day and very frustrating. For example, I often cannot change the music and I often cannot select a routine as a favorite.

[SilviaFitbit]

@3kfasnacht Hi there. Thanks for the details mentioned. 

I see where your frustration is coming from. Take into consideration that this feature is available only in the Fitbit app and the features change depending if you're in the Fitbit app or Fitbit Coach app. 

If this happens again, please attach a screenshot of the features you're seeing. 

Have a good week. 

[KTodd]

I am experiencing the same problem. Was told I didn't have a subscription so re-purchased today and still have no access. . 

[SilviaFitbit]

@KTodd Hi there. Thanks for the details mentioned. 

I shared your post with our Support team and they mentioned you're in contact with them, please continue the communication through email, they'll be happy to help, this to avoid confusion or misunderstanding. 

Have a nice day.