Fitbit Premium not showing all mindfulness sessions

[RicCastelhano]

Sometimes my fitbit app shows just the free mindfulness sessions, sometimes one or two sessions from 10% Happier or Aura appears on the list as available on premium.

Why this discrepancy?

If I'm a premium member shouldn't I see all sessions from 10% Happier, Aura, Breethe, and Aaptiv on the list?

I'm using the Android App (and yes, it is up to date). 

Help needed please. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@RicCastelhano Hi there. Thank you for the details shared. 

Since you're a Premium user, all the Mindfulness sessions should appear on your Fitbit app. I'd like you to make sure you're checking these sessions in the Discover tab of the Fitbit app. If you're but they aren't showing, please attach a screenshot of the Mindfulness sessions you're getting. 

Hope this helps. 

[RicCastelhano]

Hi @SilviaFitbit 

I cant see a way to upload my screenshoots. I followed the link you provide but when I click the "camera icon", the next screen is nothing alike what your link states. I dont have a "choose files" popup, just a textfield with the label "Source".

I tried with Chrome and Safari, having the same result in both.

Please advice.

[RicCastelhano]

@SilviaFitbit I took the liberty to share my screenshoots via a public link to my drive.

Hope that is enough for you to pass the info along to the development team.

Discover > Mindfulness screen

https://drive.google.com/file/d/1pPnB3c6YnOVRbEcoE12gyMXvTp6pjVFf/view?usp=sharing

Relaxing Sounds list

https://drive.google.com/file/d/1pPtDPQSy7Uy6EOMoLoHrbGFWZNeJ6KAZ/view?usp=sharing

https://drive.google.com/file/d/1p4ckGKa7rggHCe75UeLxK3TO1JOM9EdJ/view?usp=sharing

Free Meditation & Mindfulness

https://drive.google.com/file/d/1pKdJ-01Oqn7p62s7fLjQ8fizrzpODJsD/view?usp=sharing

That's all I found when I'm in the Mindfulness area. 

I'm running the Android App version 3.39.2 and I'm a premium member since Sept'2020.

[SilviaFitbit]

@RicCastelhano Thank you for getting back.

I appreciate the time you took to share pictures on your drive, it seems that due to privacy concerns, I'm not able to see them. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a good weekend. 

[Saybay38]

Having the same issue with Aura not connecting. I use it daily and get no tracking with my fit bit premium. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Saybay38. Thank you for letting us know that you can't connect with Aura.

Have you been able to connect with Aura at some time? Or this has happened all the time. 

Keep on visiting the forums.