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Fitbit Premium showing "App not compatible"

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‎04-21-2020 02:57 - last edited on ‎04-22-2020 11:45 by Fitbit Moderator

‎04-21-2020 02:57 - last edited on ‎04-22-2020 11:45 by Fitbit Moderator

I have just signed up to the 90 day free trial of Fitbit Premium

When I go into most of the premium features including Guided Programs and the premium challenges it says my App is not compatible and I must update it. I have updated the app and it still says the same.
Is this because these features of premium are not yet available in New Zealand?

 

Moderator edit: Updated subject for clarity 

  

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‎04-22-2020 11:44

‎04-22-2020 11:44

@Littlelizzie Welcome to the Community. 

 

Thanks for letting me know that you've signed up for the 90 day free trial. 

 

Fitbit Premium is available worldwide only in English. I would like you to make sure you have the latest app version which is 3.19 or if you have Android OS 5 and 6, the latest app version should be 3.4.2. In order to have all the Fitbit features working, your phone must be running Androind OS 7+. Which phone model you have? 

 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-22-2020 11:44

‎04-22-2020 11:44

@Littlelizzie Welcome to the Community. 

 

Thanks for letting me know that you've signed up for the 90 day free trial. 

 

Fitbit Premium is available worldwide only in English. I would like you to make sure you have the latest app version which is 3.19 or if you have Android OS 5 and 6, the latest app version should be 3.4.2. In order to have all the Fitbit features working, your phone must be running Androind OS 7+. Which phone model you have? 

 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-23-2020 01:52

In response to SilviaFitbit

‎04-23-2020 01:52

My phone is only android 6 and the latest app version I have is 3.4.2
So I guess if I want all the premium features I would need to get a new phone.

 

Thanks for the info

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