Fitbit Premium subscription extended on iCloud but not visible on the app

[denne007]

Hi,

I extended my Fitbit Premium subscription on October 8 but last night I noticed that my Fitbit application doesn't "see" that I extended and was asking me to start a subscription. How do I synchronize my Fitbit app with my iCloud subscription extension?

regards, Mark

Moderator Edit: Clarified subject

[SilviaFitbit]

@denne007 Welcome to the Fitbit Community. Thanks for the details mentioned. 

In this case, you could restore your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab > your profile picture   
2. Scroll down and tap Account Settings > Restore Your Purchases > OK 

I was able to see that you've been in touch with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

[denne007]

Hello Silvia, I am not sure what you mean, I already paid until 8.10.2022 for Fitbit Premium, but it is not showing up in the Fitbit application. I sent the invoice from Apple as well as evidence that it doesn’t work in the App to Fitbit Support and they would get this subscription added to my account. I hope your response doesn’t mean this is not going to happen.

best regards, Mark

[SilviaFitbit]

@denne007 Thank you for getting back. 

Sorry for the confusion, I've edited the instructions shared previously on how to restore your purchases. Since our Support team is already assisting you with this, continue the communication through email, they'll do their best to sort this out. 

See you around.