Fitbit Premium videos cropped on TV

[GurmukhP]

I've been trying to get Fitbit Premium videos to show up in high quality on my TV with limited/no success.

Before playing the videos, the HD toggle is enabled in settings.

iPhone Cast

- Start Fitbit Premium workout

- Click cast icon (via Apple TV)

- Video plays but is quite jumpy and not HD at all.

Android Cast

- Start Fitbit Premium workout

- Click cast icon (via Chromecast)

- Video is even more jumpy.

iPhone HDMI

- Plug HDMI cable from iPhone to TV. 

- Start Fitbit Premium workout

- Video is cropped, step counts are off the screen

- Unplug HDMI and reconnect, now video is a square on the screen

- Other apps like Netflix, Disney+ and Amazon Prime, show up in great quality, no cropping, so this isn't an issue with the iPhone, cable or TV. This is an issue with the Fitbit iOS app sending the wrong video dimension to the TV.

Moderator edit: label

[LiliyaFitbit]

Welcome to the Fitbit Community, @GurmukhP.

I appreciate your participation in the Forums and sharing your experience and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or if you want the features to be improved, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. You can read the FAQ to better understand how that board works and do a search first, in case someone else has already suggested your idea, or something similar.

I noticed that you already have a ticket with our Support team, please keep working with them. By the way, I've moved your post to Fitbit Premium & Coach board so we can keep our forums organized.

See you around.