Fitbit Premium wasn't working after renewal.

[Peak_PJ]

I have already renewal Premium. But It's not active after I renewal. (Before that, it's working)

I tried to restore my purchases many times, it still not worked.

How can I fix it?

Already renewal

Any Program in Premium aren't active.

[SilviaFitbit]

@Peak_PJ Hi there. Thanks for the screenshots shared. I appreciate the detailed information mentioned. 

I was able to see that you have a case with our Support team, please continue the communication with them, this to avoid any confusion. 

See you around. 

[Peak_PJ]

I've reported the issue to the support team (3 times) but they still haven't been able to resolve the issue.

They said they would contact me back via email. Until now nobody feedbacks to resolve this case.

[SilviaFitbit]

@Peak_PJ Thank you for getting back. 

I see where your disappointment is coming from. Due to the high volume contact, there might be a delay from our Support team to get back to you. However, I was able to see that our team has been in touch with you. 

Have a good week. 

[Peak_PJ]

Now, this issue has been fixed. Thanks for your support.

[SilviaFitbit]

@Peak_PJ Thank you for getting back. 

Glad to hear that the issue has been fixed by our Support team. Hope you continue enjoying Fitbit Premium features. 

Have a good rest of the week. 

[BananaJoe76]

Hey Silvia, how the issue has been fixed, please? I have the same issue. Thanks…

[SilviaFitbit]

@BananaJoe76 Welcome to the Fitbit Community. 

Thank you for the details mentioned. If your Premium was renewed and your app stopped displaying Premium features, please try restoring your purchase by doing the following: 

1. In the Fitbit app, tap the Today tab   your profile picture.
2. Scroll down and tap Restore Purchases   OK.

If you're still experiencing difficulties after trying the above, get in touch with our Support team by chat or calls. 

Hope this helps.