Fitbit app not displaying the 6 months free Premium trial that comes with Sense

[Elensire]

So I I just bought a Sense watch the other day, and according to the box, it is supposed to come with a 6 month free premium trial. But I can’t find where to acctivate it. I have watched the video on the forum, but under my account settings I have no option to choose «free premium trial» as they do in the video. If I try to activate it through any of the app features (like the sleep monitor) I only get the 90 day trial, and the payment option. 
I have had a fitbit before, but I have never had a premium subscription. Not that I belive it should matter, with what I read on here.

My fitbit app is also updated, and I have tried to log in and out a couple of times to see if that would trigger anything.

Does anyone have any tips for me?

Moderator Edit: Clarified subject

[LarisaAR]

Hi Elensire, I could be wrong but I think premium is granted for you, when you purchased Fitbit sense , 6 months free. Check your status under your profile picture. It should say premium. At least that’s what I had when I got my Sense

[Elensire]

It does not show up there, or anywhere else on my profile. So that is why I am confused as to where I should find it. The displays in the store was filled with advertisment for the trial period, and it is also stated on the box. But I cannot figure out where to activate it.

[SilviaFitbit]

@LarisaAR Great to see you in the forums. Thanks for your advise. 

@Elensire Hi there. Thanks for the detailed information shared. 

I appreciate the troubleshooting performed prior to posting. Take into consideration that the Premium trial will displayed if your Fitbit Sense is paired to your account, please confirm that your smartwatch is already paired to your account. 

If it's paired, let's try the following: 

- Log out from the Fitbit app 

- Force quit the app 

- Restart your phone 

- Log back in and try to subscribe to Premium 

Hope this helps. 

[Elensire]

Hi @SilviaFitbit .

thank you for your advice. I had actually tried that as well before posting here, but I tried it again just to be sure it did not work. I am still having the same problem.

my Sense is showing up fine in my app, and I am syncronizing it with the app every day. So I think everything should be done correctly in that regard. I have also deleted my old fitbit from the app/account to see if that would help. 
Is there anything else I can do? I would really love to take advantage of the premium offer that comes with the watch.

[SilviaFitbit]

@Elensire Thank you for getting back. 

I appreciate the time you took to perform the troubleshooting once again. In this case, it's recommended to get in touch with our Support team, they'll be happy to continue assisting you. 

See you around. Have a good weekend. 

[Bec_21]

Me too! I am struggling 

[SilviaFitbit]

@Bec_21 Welcome to the Fitbit Community. 

Note that the Premium trial will display if you're not a Premium subscriber already. May I know which option you're receiving when trying to activate it?

Hope this helps. 

[Torlorien]

This fixed the problem for me on my Charge 5. Thanks 🙂