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Fitbit not showing sleep score after Premium expired

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‎07-09-2020 10:17 - last edited on ‎07-10-2020 11:41 by Fitbit Moderator

‎07-09-2020 10:17 - last edited on ‎07-10-2020 11:41 by Fitbit Moderator

I let my premium expire yesterday and did not review and now I’m not getting a sleep score at all, only time spent asleep and awake. Has it change now where I have to get premium to get a sleep score?? That wasn’t the case before 

 

Moderator Edit: Clarified subject

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‎07-10-2020 11:40 - last edited on ‎10-16-2024 08:13 by Fitbit Moderator

‎07-10-2020 11:40 - last edited on ‎10-16-2024 08:13 by Fitbit Moderator

@Jordnlyn A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the details mentioned. Sleep score is still a free feature, in order to see a sleep score you must have sleep stages. If you're not seeing sleep stages, please see below the scenarios where you'll get only a sleep pattern: 

  • If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
  • If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
  • If you slept for less than 3 hours.
  • If your device’s battery is critically low.

Keep in mind that, it may take a few minutes for your sleep score to appear. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎12-13-2021 07:50

In response to SilviaFitbit

‎12-13-2021 07:50

My sleep score stopped appearing about 3 weeks ago, after years of seeing it everyday. I assumed that some sensor broke on my Versa.  I went and bough a Versa 2 ($120).  I got a sleep score for 2-3 days.  It has now stopped again.  Interaction with your online tech support didn’t help.  They just read the basics.  I would like a straight answer about this.  I will also say that moving this feature behind a pay wall will result in a list customer for you, not an annuity stream.

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