Fitbit premium 6 months included with new Luxe: what about having already a subscription?

[mintrones]

Hello I just received my new Fitbit Luxe and I read I can have a 6 months of Premium service included.

I'v have already a Premium subscription running, paying every month. How can I obtain the 6 months free of charge?

thanks

[SteveH · Accepted solution]

According to Fitbit:

"If the Fitbit device you purchased indicates that it includes a trial to Fitbit Premium, but you are currently a Fitbit Premium member, then you must cancel your Premium subscription in order to be able to activate the trial. About 1-3 days after your canceled subscription expires, you’ll see an offer in the Fitbit app to begin the trial"

Taken from: https://help.fitbit.com/articles/en_US/Help_article/2437.htm

[mintrones]

Thanks Steve for your prompt and clear answer!🤗

[ljohn51]

I've already cancelled my other subscription, now I just have to wait for it to run out and see if FitBit notifys me.

[rosey_t]

I was a Fitbit customer for many years i.e. aria scale and multiple Fitbit devices/accessories. I was given an apple watch for my birthday, so I stopped using my Fitbit. I found the watch was a bit heavy and required various apps for tracking. That said, I started using my Fitbit again and subscribed to yearly premium service in December 2021. Then I decided to buy a new luxe device in January which came with a 6 month subscription that needs to activated within 60 days of getting the device. I reached out to Fitbit customer service asking for help. 1st call was great, I was told someone would contact from premium membership. I’ve had multiple e-mails without any resolve. I just called customer service again I spoke with someone who wasn’t able to assist. I pushed the issue and asked for help as this doesn’t make sense. She put me on hold and came back to the line and said I would get an e-mail in the next few minutes to assist with my subscription. I got the e-mail, but once again it was of no help! I’m looking for a membership extension, partial refund or something, but I got no where. I can’t be the first person this has happened to? I came back as a customer, subscribed to membership, purchased a new device and this is how I’m treated. Holy crap!