07-20-2023 08:43
07-20-2023 08:43
When my ionic was recalled I had a new watch and a 1yr free premium offer which I took. The day after the new watch arrived I cancelled the premium so as not to get charged when the free year finished,today I have just been charged for the premium and when I got in touch to explain I have already cancelled it and asked for a refund I have been told there won't be a refund because that's not fitbits policy I find this very unfair how can I speak to someone higher up about this because I've looked and I don't appear to be the first person this has happened to
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07-21-2023 03:37
07-21-2023 03:37
Hi, @SunsetRunner , speak to your credit card company. Tell them it was an unauthorised charge.
Sense, Charge 5, Inspire 2; iOS and Android
07-21-2023 03:37
07-21-2023 03:37
Hi, @SunsetRunner , speak to your credit card company. Tell them it was an unauthorised charge.
Sense, Charge 5, Inspire 2; iOS and Android