Fitbit subscription was cancelled but I was charged

[deiG]

I started Premium trial from Fitbit Australia site. Today Fitbit automatically charged my credit card to continue the subscription without my confirmation. And there's nowhere to check or change my subscription status or period.

I contacted their support and they behaved arrogantly and said there's no way to refund and can only help me to stop the next subscription. Again, when they said they have stopped my subscription, I had nowhere to check the actual status. Could it be that I had to cancel my credit card just to make sure Fitbit will never rob me again?

Moderator Edit: Clarified subject

[SilviaFitbit]

@deiG Hi there.

Thanks for taking the time share your experience with Premium and our Support team. We're always striving to improve our services offered, I was able to see that your case has been escalated to a higher Support level, they will further assist you and provide you with the available options. 

Also, rest assure that your subscription has been cancelled by our team.

Thanks for your understanding. 

[SunsetRunner]

i was just told cancelling the account wont stop the subscription

[SilviaFitbit]

@SunsetRunner Welcome to the Fitbit Community. Thanks for your input. 

In order to cancel your Fitbit Premium subscription, it has to be done from the store where it was purchased from. 

Feel free to check out this guide on how to cancel it. 

Hope this helps.