Fitstar Yoga stuck on Go Premium

[FudgeFairy]

I've had Fitbit premium for almost 4 months now and I’ve been doing Yoga through the app for almost two. 

I've never been a free member, always premium. 

Since this afternoon my Yoga work out is stuck on ”go premium”  - if I click on premium, it shows I am premium. 

I’ve uninstalled the app and reinstalled but it's still stuck. I can do all the freestyle workouts though. 

Please rectify. 

[FudgeFairy]

Hi there,

Please could someone assist me with this?

It's so frustrating having a product you pay for no longer working. 

[SilviaFitbit]

@FudgeFairy Welcome to the Community. Sorry for the delayed reply.

Thanks for taking the time to share details about what you're experiencing with Yoga and Premium. I appreciate that you've reach out to us regarding this. 

I've shared your post with our Support team and they've mentioned they are already assisting you, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[Brumbe]

Same issue

[FudgeFairy]

Honest Opinion: The app isn't being properly maintained and you get lots of issues, and then weird reasons why it doesn't work. 

I've had the response, and seen other users post, saying support said that Yoga app and Fitbit isn't the same subscription and they will allow yours to run. Something like that. It's obviously a bug that's not getting fixed as the app doesn't get maintained. 

Great app, such a shame about the support. I've since moved to another yoga app because I refuse to pay for something that is buggy. 

[Brumbe]

any updates on this issue?

[SilviaFitbit]

@Brumbe @FudgeFairy It's nice to see you on the Community. Sorry for the delayed in my reply.

Thanks for your feedback and comments about FitStar Yoga, these comments help us to continue improving our services offered. 

@Brumbe I've taken the liberty to create a case with our Support team, someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

I'll be around if you have any additional questions. 

[Brumbe]

I’m still having this issue.  All I need is to understand how you purchase FitStar yoga premium.  Every time I try, it just routes me to Fitbit Coach and says I’m already a premium member.

I acknowledge that I’ve been told they’re different subscriptions.  But the App, at least for me, isn’t treating it that way.

[SilviaFitbit]

@Brumbe Thank you for getting back. I appreciate that you've troubleshooted this with our Support team. 

I noticed you had a case with our team in May, please continue the communication through email. Due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.