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‎04-29-2023 04:07

‎04-29-2023 04:07

Both my husband and I both have Charge 5s.  I registered for the free premium trial on mine.  It is now active.  My husband's Charge 5 says he is eligible but when he gets to the 'select monthly/yearly subscription screen' it says he is not eligible for the free trial.  How can I fix this?  Neither of us have used the free trial before.

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‎05-01-2023 10:05

‎05-01-2023 10:05

Hi @Deewu, a warm welcome to the community. 

 

Thank you so much for the information you shared in your post. I just noticed that you have already contacted our customer Support Team, so I recommend checking your inbox and see if you are not missing any new messages from our team.  

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