Free Premium access with United Health Care AARP

[JosephineH]

I have made several attempts to take advance of the free Fitbit premium through my United Health Care AARP supplement.  I contacted support and received an email a week later on August 10, 2023.  I was told to contact AARP.  I did not contact them since the failure was on the Fitbit app.  I relayed this information on the email same day.  No response.  I sent another email on August 13 with no response.  I sent another email on August 15 with a picture of the error screen on Fitbit App to support again no response.  I attempted to obtain the Fitbit Premium again through AARP and received the same error screen.  I just sent another email today August 28.  This is very frustrating.  Would really appreciate a response.

[EstuardoFitbit]

Hi there, @JosephineH. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Premium Subscription. 

Regarding this type of specific situation, we actually recommend keeping an open conversation with our support team. They can provide you with the best and suitable resolution possible. 

Just to confirm, you can try to check here if the code you were proved is of 6 digits or here if it is of 9 digits. From there you might be able to redeem the offer for Premium. 

[kwendt]

I am also having an issue getting signed up through Renew Active. Clicking the link for the 9 digit code just takes me to a page that tells me to use the app on my mobile device. I have been all over the fitbit app on my Android phone and can find no place to enter a 9 digit code.

[kwendt]

Link for 9 digit code entry takes me to the screen above.

[kwendt]

Question is: where do you go in the fitbit app to enter the code?