help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Free Trial for Premium still locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2020 07:11 - last edited on ‎07-14-2020 11:45 by Fitbit Moderator

‎07-13-2020 07:11 - last edited on ‎07-14-2020 11:45 by Fitbit Moderator

I started a free trial for the premium feature in fitbit. However, this has not started. It tells me that I have purchased it but then says there is an error. I've tried restoring the purchase too but still there is an error. Anyone know what to do?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-14-2020 11:49 - last edited on ‎10-16-2024 08:02 by Fitbit Moderator

‎07-14-2020 11:49 - last edited on ‎10-16-2024 08:02 by Fitbit Moderator

@Cme03 A warm welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting.

Since you've tried the recommended troubleshooting but your subscription is still locked, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes