Get Fit Bingo trial not syncing or disappearing

[jpzoo]

I just want to point out to the Fitbit community there is a new challenge listed under Premium Challenges titled Get Fit Bingo. Currently it is a trial version.

I discovered Get Fit Bingo when one of my Fitbit friends invited me to the challenge. 

I really like the format as it pushes one to complete specific goals within the game in order to win Bingo

I hope this does not end up as a Premium member only challenge meaning I have to pay $80 fee just to have this challenge added. Yes I am aware of the other Premium benefits included in this fee, but so far not impressed enough to join. 

It would be nice if this will be offered for ALL Fitbit wearers as I have been wanting additional challenges to be added. I am bored with the same old stuff

I hope others who have discovered this new challenge will feel the same way

Moderator edit: Updated subject for clarity

[john753rd]

Me and my wife have been using it. I saw one issue if you close fitbit by accident while your tracking an exercise the fitbit app becomes worthless you  can’t  go into the bingo game. Nothing really works I’ve tried rebooting the phone and nothing still works.  

[Lwalks]

Nice that you have rolled it out to all Premium, but would be nice if the fact that it often stops syncing - which multiple people have been reporting since February 20 - would get fixed. Has this even been reported to the programming team? Is there any idea of a potential resolution date? 

[KellieS-R]

I am in a bingo group challenge. My dashboard shows all my steps, minutes and miles, but they are not transferring to the challenge. I have logged out and back in; I uninstalled and reinstalled the app; still no luck with the info updating the challenge.  Anything else In can do?

[Dvorah]

This has been happening to me too for 4 or 5 days. 

[jhadi]

My active minutes will not sync into the get fit bingo game. I’ve been at 64 minutes for days and have done at least an additional 70 minutes of exercise with not change

Sent from my iPhone

[mmcall]

Same for me. My activity won’t update no matter what I do. I force quit the app, deleted the app, reinstalled it....My steps and my miles update, but not my activity minutes. 

[SilviaFitbit]

Hey everyone! 

Thank you for taking the time to share details about what you're experiencing with Get Fit Bingo challenge. 

Our team is aware of this issue and working towards a resolution, as soon as I have more information about it, I'll make sure to post it here. Your patience and understanding while this gets resolved is appreciated. 

I'll be around if you have any additional questions. 

[mmcall]

Thank you! It seems to be working again now!
--
Melissa Call 8th grade Literature and Writing

[SunsetRunner]

Well I don’t need to know anymore seeing Get Fit Bingo is only in premium and I don’t have Premium.

Sent from my iPhone

[jhadi]

I did the updated for my tracker and it started to work properly.

Sent from my iPhone

[Gardenkitty70]

I responded to some about my experiences with get fit bingo but since I don’t work for Fitbit I can’t give any answers why get fit bingo doesn’t work for people, including myself.

Sent from my iPhone

[SilviaFitbit]

@mmcall @SunsetRunner @jhadi and @Gardenkitty70 Thanks for participating in the forums. 

I'm glad to hear that Get Fit Bingo stats started syncing again. Thanks for letting me know that it started working after you updated your Fitbit tracker/watch. 

If it hasn't started working for you, rest assure that our team is still working and investigating this. As soon as I have more information about it, I'll make sure to post it. 

I'll be around if you have any additional questions. 

[Rosey2good]

I agree.  It would be a nice add on for all users.   I played it yesterday and it moving and was fun!

[SilviaFitbit]

@Rosey2good Welcome to the Community.

I'm glad to hear that you liked playing Get Fit Bingo, I agree with you, I have tried it and I loved how it motivates you to move more in order to flip tiles. If you would like that this Challenge could be available for everyone in the future, you may want to post your idea in our Feature Suggestion board, those ideas are reviewed by our team and the status will change based in Fitbit's plans. 

Catch you later! 

[Sutevo]

Hi Silvia,

I just bought Premium about an hour ago, but still nothing has changed in my Fitbit app. No additional challenges (I was looking specifically for the Get Fit Bingo), nothing. Everything looks the same way it did before I got Premium. I force quit the app and re-opened it, still nothing. I also checked for updates, but I have the latest version of the app.

Do you have a solution for this problem?

[atlina]

I have the same issue. I am trying a Bingo challenge for the 1st time. As soon as I started it the steps and distance synced, but the Active minutes kept showing as 1 minute.  I am very annoyed, because I had a great day and I had ~168 active minutes for the day that would have allowed me to flip a couple  active minute tiles. Now, it's day 2 - same issue- the steps and distance are synchronizing, but my active minutes are stubbornly staying at 1 minute.  I logged on the app, I forced stopped the app, stopped and enabled Bluetooth,  I even restarted my phone, nothing works. It this issue is not fixed, there's no reason to play Bingo with the 2nd highest number of tiles being impossible to play. 

[iheartgarage]

I am having the issue with the active minutes in bingo as well. This is a total bummer, since I upgraded for the bingo! Any eta on a fix? Don't see the point in paying for premium if its got issues that continue to be left unaddressed. 

[mmcall]

My Fitbit is once again not updating my activity minutes in Bingo. It
stopped today.
--
Melissa Call 8th grade Literature and Writing

[micheledelhuman]

I'm having a slightly different issue. It is syncing my active minutes but it won't let me flip a tile.I show 146 minutes but it won't let me flip any of the tiles which are all 115 minutes or less. 

[brandy22287]

That's the problem I'm having. My active minutes are syncing but it won't let me flip any tiles even though there's several I should be able to flip. My boyfriend is having the same issue. I noticed you posted just a few hours ago, so I'm guessing the app is glitching for everybody right now. Hope it gets fixed soon as it's very frustrating.