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Getting "Error 1000" unable to purchase Premium

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‎10-01-2020 18:54 - last edited on ‎10-02-2020 11:02 by Fitbit Moderator

‎10-01-2020 18:54 - last edited on ‎10-02-2020 11:02 by Fitbit Moderator

I continue to get the “error 1000” response. How can I sign up for the free 90 trial?

 

Moderator Edit: Clarified subject

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‎10-02-2020 11:06

‎10-02-2020 11:06

@Countryfit63 A warm welcome to the Fitbit Community! Thank you for getting in touch about this. 

 

This error is possibly to your app store account details please verify that your app store account details are correct. Once you've done it, force quit the app and try again. 

 

If you're in US, UK or Canada you could also purchase your Premium subscription from the Fitbit Store. 

 

I'll be around if you have any additional questions! 

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