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Getting "Error 1000" unable to purchase Premium

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‎12-06-2020 20:13 - last edited on ‎12-08-2020 16:08 by Fitbit Moderator

‎12-06-2020 20:13 - last edited on ‎12-08-2020 16:08 by Fitbit Moderator

I signed up for the premium trial, but can’t access any services. ITunes Store says I’m subscribed with renewal in 2021. I’ve logged out and force-quit the app. The app is the current version. When I tap the start premium trial dialogue, it says I’m am subscribed. Tap ok, and I get a dialogue about checking my payment details in my iTunes account and try again, error 1000. My payment info is correct. 

now what

 

Moderator Edit: Clarified subject

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‎12-08-2020 16:12

‎12-08-2020 16:12

@Jonnyboy1960 A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

 

In this case, it's recommended to verify your app store account details and check your app store account settings. After this please force quit the app and try again. 

 

If you keep receiving the same error message, you may want to purchase your Fitbit Premium subscription through the Fitbit Store. 

 

Let me know how it goes. I'll be around if you have any additional questions. 

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