Getting "Validation Error" when trying to log in to Coach.

[SJGore]

Hi 

I got a new fitbit today (the adidas ionic) and when I go to the app on my phone it says I can use FitBit Coach. However, when I go to this and try and log in using my fitbit details it comes up with the message Error Validation failed: I've tried numerous times, resetting my password, setting up a new account and even removing the app and reloading and nothing works. Does anyone know why or have a solution? 

thanks 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @SJGore, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to uninstall the Coach app, then install it back again and try to log in, if you're still receiving the same error message, instead of tapping on "Log in with Fitbit" log in with the email and password associated with your Fitbit account after tapping on "Log in with Email".

I hope this can be helpful, if there's anything else we can do for you, please feel free to reply. 

[SJGore]

Thanks for the reply, unfortunately I've tried that and its still not letting me log in. 

[Mags73]

Hi there Fitbit user

i have the same problem since I bought my Fitbit 3 in December. Did you get sorted yet? This is very frustrating to say the least. So many having this problem. Thanks  

[MarcoGFitbit]

Hello @Mags73, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SJGore, thanks for taking the time to reply. 

First of all, I would like to apologize for the delay in my response. Tell me, are you still getting the 'Validation Error" message or another error message? Would it be possible for you to reply to me with a screenshot of what you're able to see? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[SJGore]

Hi Marco, 

Thanks for the message, no still not having any joy. Please see screen shot of message. 

[SilviaFitbit]

Thanks for the screenshot that you've attached @SJGore. Fitbit is aware of this and working to identify a resolution as quickly as possible. 

Your patience and understanding while this is resolved is appreciated. 

[Mags73]

Hi

any development and when is this going to be resolved? I have red messages of these kinds since early last year?! 

Please resolve ASAP 

kind Regards 

[SilviaFitbit]

It's great to see you on the Community @Mags73. Thanks for the screenshot that you've sent. Currently, I don't have any update or estimated time about when this will be resolved. However, Fitbit is aware of this and working to identify a resolution as quickly as possible. 

Once again, your patience and understanding while this is resolved is appreciated. 

[George94]

I have this same problem which renders Fitbit Coach unuseable.

If I try to log in with Fitbit it tells me I have entered an invalid email or password and I know I have not. I paste the both from the same password manager I used to log in to this website. I’ve also tried creating a new Fitbit Coach account but then it says my email is already taken.

[SilviaFitbit]

A warm welcome to the Community @George94. Sorry to hear that you're getting invalid email or password. I appreciate the steps that you've performed in order to fix it. 

I would like you to click on the 'forgot password' button and then follow the instructions to properly change the password. 

Keep me posted. 

[Kristans]

Hi, unfortunately, I've never been able to use the Fitbit Coach app as having the same issue despite trying all suggestions available on the forum...

Have you been provided with a solution since?

[SilviaFitbit]

Welcome to the Community @Kristans. I appreciate the troubleshooting that you've tried. 

I would like you to confirm that you've tried the troubleshooting posted in the post above. If you have tried it but you're still having issues, I can confirm that Fitbit is aware of it and they working to identify a resolution as quickly as possible. 

Your patience and understanding is appreciated.