Google Play store not available to use free 90 day premium trial

[Lilmama83]

I have downloaded the app and every time I click on the free 90 day premium trial it says google store is not available. I know it is available because I download the app from it. Is there another way I can get my free 90 day trial?

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@MzPhrizzle Welcome to the Fitbit Community. Thank you for the troubleshooting performed prior to posting. 

I appreciate that you contacted our Support team. Your feedback is appreciated, we're always striving to improve our services offered. If you're still getting this error message, try purchasing the Fitbit Premium subscription through the Official Fitbit Store. 

Hope this helps. 

[MzPhrizzle]

Thank you for your message, Silvia. I can try that, however, my Fitbit Inspire 2 was supposed to come with a ONE YEAR trial subscription (see attached link). The website doesn't offer that option.

Thanks,

Kim

[SilviaFitbit]

@MzPhrizzle Thank you for getting back. Since the error message is showing up on Google Play Store, it's recommended to contact them for additional troubleshooting, get connected here. 

Hope this helps. 

[garrowa]

That cannot be the issue because I have my credit card attached and I'm still getting the same error message as everyone else

[YojanaFitbit]

Hi there, @garrowa. Welcome to the Community Forums. Thanks for letting us know that you're also getting this message when trying to get your Fitbit Premium Trial.

We've sent your feedback to our team. You did a great job trying those steps. In this case, it's best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope that helps. 

[Katrine123]

I am having the same issue! 

I am not able to access premium membership as soon as I click on the icon it gives me a.Google Play Store Not available. I have contacted help and they've really been no help. 

I have force stopped the app, uninstalled  the app, turned off my phone, clear caché on the Google Play Store, all my apps are updated. 

Clearly this is a major issue for many and its going unsolved. We want our 1 year or 6 months FREE membership so we don't have to go on the link you've provided where we need to pay. 

I have a Samsung Se Fe 

[Kafferdd]

This issue is still ongoing!  I have a Samsung Galaxy S20 Ultra 5G.  Android version 12.  Software version G988USQU2FVF1

I would like my free trial that I was "sold" when purchasing my Fitbit Luxe recently.  I've downloaded the app but when trying to activate Premium it says "Google Playstore not available"

It is Fitbits responsibility to work with end users app access to provide this service,  seamlessly.   

What is the resolution?  

[Katrine123]

I am having the same issue! 

I am not able to access premium membership as soon as I click on the icon it gives me a.Google Play Store Not available. I have contacted help and they've really been no help. 

I have force stopped the app, uninstalled  the app, turned off my phone, clear caché on the Google Play Store, all my apps are updated. 

Clearly this is a major issue for many and its going unsolved. We want our 1 year or 6 months FREE membership so we don't have to go on the link you've provided where we need to pay. 

I have a Samsung Se Fe . 

[SteveJonesDubai]

I had the same problem and after some assistance from our IT department found a solution.

We had to completely deactivate my work Google account and use my personal Gmail account - just making my personal account current did not work. They believe it has to do with Google not accepting corporate accounts for some payments (such as Google Wallet) but whatever it was, it was successful. Once I'd installed Fitbit Premium I reinstalled the work account and everything has been perfect since.

Hopefully you're in a similar position and this might provide a solution.

Steve

[FrankD1970]

Also same problem. Galaxy S22 updates to latest versions of everything. Just received my new Inspire 3 that comes with free 6 month premium. But when I click on the Premium link, I get the error popup. Same message but in Dutch: "Google Play Store is niet beschikbaar". Fitbit needs to fix this!