Google Play store not available to use free 90 day premium trial

[Lilmama83]

I have downloaded the app and every time I click on the free 90 day premium trial it says google store is not available. I know it is available because I download the app from it. Is there another way I can get my free 90 day trial?

Moderator edit: Updated subject for clarity

[FJS4]

I have been told by Fitbit that the reason for this is my phone (Huawei P20) is not supported by Fitbit - disappointing!

[FJS4]

Same problem Playstore not available, my screen looks the same as the other screenshot above, persistent problem but only happens with Fitbit. Why is Huawei P20 not supported by fitbit?

[FJS4]

Credit card is attached, still get the same message and ongoing problem

[LVPZ]

I was getting the Google error when I clicked on my profile and selected "Fitbit Premium - Explore your Premium Membership".

If I scroll down and select "Manage Subscription", select Fitbit, click on "Update" where it has my credit card, do nothing (it has a green check mark), close that window, go back to Firbit and select the "Fitbit Premium - Explore your Premium Membership", it will now show me a list of things to explore, but I can't click anything. Gets me closer to something, but still an issue.

I can use "Discover" to get to some of the guided programs and workouts though.

[FJS4]

35 emails to fitbit, uninstalling and reinstalling the app, restoring factory settings on my phone all to no avail. Fitbit just told me to post on this forum. they are unwilling to help and just tell me phone (Huawei P20) is unsupported even though the website says it is. I asked if I could sign up for Premium on the website and then be refunded the initial 90 days but they said no. There is no interest from Fitbit in providing any customer service.
Fiona Shand
fionajaneshand@hotmail.com

[SilviaFitbit]

Hey everyone! I truly appreciate the detailed information you've shared in this thread. 

I appreciate the troubleshooting tried prior to posting. Currently, the 90-day Free Trial is only available through the Fitbit app. 

In order to use the Fitbit app you must have one of the following operating systems installed on your phone or tablet:

• Apple iOS 12.2 or higher
• Android OS 7.0 or higher
• Windows 10 version 1607.0 or higher

Regarding the error message that you're receiving when subscribing to Premium, it sounds like it's an issue with Google Play Store, please follow the advice from @Zimni, check your Google Play store settings and try again. 

@LVPZ Hey there. It sounds like the issue you're experiencing is different than others here. Based in what you mentioned, you've subscribed to Premium but you're unable to click on any Premium feature. Please log out from the app, force quit it and try again. If you're still unable to check Premium features, attach a screenshot to your next reply. 

Let me know how it goes. 

[jadejanelle]

Did anyone actually get some useful help for this?  I've 'done all the things' and it stills says this irritating message.  I could have had this trial two months ago if the app/store wasn't failing so badly.  What the heck??

[jadejanelle]

At this point I've tried on 2 different phones, the original was my Galaxy S8 and now I've got a Pixel 3a XL and no dice either.  

[Peacheyjess]

No solution yet! I was contemplating calling Google Play store to see if the issue is on their end but haven't got around to it yet. Fitbit have lost numerous chances for Premium members with this issue.. We don't have time for this! 

[FJS4]

I contacted playstore and did some lengthy trouble shooting with them. They tell me it is a problem with the Android version of the fit bit app and that fitbit is responsible for working with the app developer to keep the app working correctly
Fiona Shand

Moderator Edit: Personal info removed

[SilviaFitbit]

@jadejanelle @Peacheyjess @FJS4 Thanks for getting back. 

I appreciate that you contacted PlayStore. Just wanted to jump in and let you know that there's a new Android app version which is 3.22.1, please try updating your app and try once again. 

I'll be around if you have any additional questions. 

[FJS4]

Thanks for the reply, I checked my app and that is the version I am using but I am still getting the same ‘google play store is not available’ error message.

[Peacheyjess]

Spoiler

Same! I have the most current version of the app.:female_sign:

[SydIansMom]

Still getting google play store not available message as wellSent from my Verizon, Samsung Galaxy Tablet

[SilviaFitbit]

@FJS4 @Peacheyjess @SydIansMom Thanks for getting back. 

I've shared your reports with my team and they will investigate it. In the meantime, please purchase Fitbit Premium from the Fitbit website. 

I'll be around if you have any additional questions. 

[FJS4]

I will try one last time, I keep being told I can not reply to the post.
When I previously asked fitbit about purchasing from the website I was told I would have to pay for it. I asked if I could be reimbursed for the 3 months and was told no!
Fiona Shand
fionajaneshand@hotmail.com

[SilviaFitbit]

@FJS4 Thanks for getting back. It's pretty weird that you're unable to reply to this post. If you keep receiving this, please clear cookies and cache and try again. If you keep receiving this, please attach a screenshot to your next reply. 

If you purchase Premium from the website, it won't show you the option to subscribe to the 90-day trial as you mentioned. 

Thanks for your understanding. I'll be around if you have any additional questions. 

[FJS4]

So why did you tell me to purchase premium from the website? I would like to try premium before I pay for it.
There is obviously a problem with the fitbit app as I am not the only one experiencing this problem and I have gone through lengthy troubleshooting processes with my phone company and Playstore to no effect. My email communication with fitbit has been extensive but with no resolution. Even the suggestion to try this forum does not seem to be helpful, I had hoped it would be.
What next?

[FJS4]

I have tried so many times to send a reply to the email that 'SylviaFitbit Moderator' sent and they keep bouncing back. You ask me to attach a screenshot but there is no option to include an attachment. I am getting the impression that Fitbit does not want to deal with this. I am far from the only person experiencing this problem, yet no solution is being offered. 

[SilviaFitbit]

@FJS4 Thanks for getting back. I understand where you're coming from. 

I noticed you already have a case with our Support team, please continue the communication through email, they'll be happy to continue assisting you. Please check your PM's as I've sent the case number through one. 

I'll be around if you have any additional questions.