Google Play store not available to use free 90 day premium trial

[Lilmama83]

I have downloaded the app and every time I click on the free 90 day premium trial it says google store is not available. I know it is available because I download the app from it. Is there another way I can get my free 90 day trial?

Moderator edit: Updated subject for clarity

[KLev]

Any updates on this issue? (Google Play Store is not available message on my Samsung)

[SilviaFitbit]

@KLev Welcome to the Community. Thanks for getting in touch about this. 

This issue hasn't been resolved yet but our team is still investigating it. In the meantime, if you would like to subscribe you could purchase your Premium subscription from the Fitbit Store. 

Thanks for your understanding. I'll be around if you have any additional questions. 

[SunsetRunner]

This is false. My colleague has a Huawei P20 and she is able to register for premium through the app. 

[SunsetRunner]

It is NOT false.
Some people can get Premium while others can not.
It might depend on the phone or the region they live.I have a Note9 and live in the Caribbean and Premium does not work.
I just keep getting Google Play Store is not available.

[FJS4]

No this is NOT false for my P20, I have tried many many many times and the problem persists with no support from fitbit.
Fiona Shand

Moderator Edit: Personal info removed

[SilviaFitbit]

@SunsetRunner @FJS4 It's nice to see you in the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the details shared. I would like you to confirm your Fitbit app is up-to-date If it's please double check that all your settings are properly set on Google Play Store and try again. 

As mentioned above, all the reports mentioned here have been previously shared with our team for further investigation. 

Thank you for your understanding. 

[Peacheyjess]

Yes the app is completely up to date. I am on a Samsung S10 and have been
having this issue since the pandemic started with no end in sight!

[SunsetRunner]

Yes my Fitbit App is up-to-date.

[SilviaFitbit]

@Peacheyjess @SunsetRunner Thank you for confirming this. 

Sorry to hear that you're getting this error message. Your reports have been shared with our team and they will further investigate, your understanding is appreciated. 

As mentioned before, if you're in UK, US or Canada, you purchase your subscription from the Fitbit Store. 

Once again your understanding is appreciated. 

[TB_ONE]

Any fix for this google not available issue? I'm trying to get the 6 months for my sons sense but it won't work.

[SilviaFitbit]

@TB_ONE It's nice to see you in the Fitbit Community. 

If you're still receiving this error message please confirm that the OS on your phone is updated. Also you may want to double check that your settings are properly set on Google Play.

Let me know how it goes.

[TB_ONE]

I have the same phone as my wife and son, same fw. On my and my wife's phone premium worked but not on my sons. He's google play is also working fine, he's payment on google also working as it should. Google says that the problem laying on Fitbit.

[SilviaFitbit]

@TB_ONE Thank you for getting back.

I appreciate that you mentioned you and your son are experiencing the same. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. 

Have a great week. 

[AnniFin]

I have been struggling with the same issue for several months! I even purchased a new Fitbit Inspire 2, but it did not help. I have read this whole thread and googled and what not. But today I got my Premium up and running! I closed all running sites and apps, closed wifi, bluetooth, gps and mobile data, went to my phone settings. Deleted cache for Google Play, deleted cache for Fitbit app. Turned on wifi, went to Fitbit app, and was able to click the premium without it saying Google play not working! ✌️ Now I have Premium!

Moderator Edit: Formatting

[SilviaFitbit]

@AnniFin Hi there. Thank you so much for sharing the troubleshooting that helped you purchase Fitbit Premium. I'm glad to hear that now you can enjoy your 1 year free Premium trial. 

Check out this article to learn more about the features that you have now. Have a great week. 

[SunsetRunner]

@AnniFin so happy you got premium to work, however I tried your work around but it did not work 😞  ...... I give up I have tried almost everything and yes @SilviaFitbit all my apps and software up to date on my Note 9 ... I love my Versa 2 just can not get premium to work. "Google Play Store is not available"

[SilviaFitbit]

@SunsetRunner Hi there. Thank you for the troubleshooting tried prior to posting. In this case, it's recommended to purchase the subscription through the official Fitbit Store. 

Thank you for your understanding. I'll be around if you have any additional questions. 

[Lilmama83]

It only is allowing me to go through the Fitbit store if I have an american address. Is there another way to download it with a canadian address

[SilviaFitbit]

@Lilmama83 Thanks for getting back. Users in the UK, US and Canada can purchase their Fitbit Premium subscription through the Fitbit Store, you could clear cache and then purchase it. 

If you're receiving any error message while purchasing it please attach a screenshot to your next reply. 

Let me know how it goes. 

[MzPhrizzle]

I'm having the same issue as everyone else here. I've tried all the workarounds on here. I've called Fitbit multiple times. I've emailed with their tech support for weeks. I've even contacted Google, who confirmed this is a problem with the Fitbit app. When is Fitbit going to take solving this issue seriously!?