Got charged but don't have Premium

[Pissed2023]

You charged me through google on 18th Dec 2023 $119.99, I checked through everything, I definitely have no Fitbit premium subscription, I launched PayPal Case ID PP-R-GYV-508361026, but no help received. Please refund my money urgently - you are not providing any support when I tried to sort out this mess

Moderator Edit: Clarified subject

[Odyssey13]

Information on how to cancel is here - click to read. Might help you to find some answers, but seems you need to get with Google

[Pissed2023]

My account shows No Active Subscription, so what do I cancel? Why you Fitbit charge me 119.99

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Pissed2023]

Thanks, I contacted the US one, before even reaching anyone, the subscription line says they cannot help with any payment deducted via Google or Apple. The problem is there is no active subscription at all in my Fitbit account, what account is they(?) charge actually serve? No one takes responsibility, google, **ahem**ty PayPal, fitbit

[Pissed2023]

I did not mark it solve at all

[Pissed2023]

Fitbit even does not allow user to allow post open before dispute can be resolved?! Ridiculous company 

[Blpblp]

I can't get help now, either.  I was told by two separate people that they were working on my refund, but things seem to stop after every reply.