Got charged for Premium when I'm on a trial period

[fitandready]

I'm just over a month within 2 months into owning a sense and with what i expected was a trial period of 6 months Premium  yet i have beeing charged $ 15subscription already  Why am i being charged as that means therefore I didn't get a 6 month free trial of premium as stated on the box when purchased i only got a free trial for a month- This needs to rectified otherwise i bought the watch under false pretences  

Moderator Edit: Clarified subject

[Odyssey13]

Hi @fitandready  you didn't mention which device you had, so I checked Versa 3 sales information and found there was a blurb that stated: 

"§New Premium users only. Free trial may only be activated with device activation. Valid payment method required. Free trial must be activated within 60 days of device activation. Cancel before free trial ends to avoid subscription fees. Content and features may vary by language and are subject to change. See full terms & conditions here."

Those terms state: 

"Free Trials. From time to time, we may offer free trials of certain Subscriptions for specified periods of time without payment. If we offer you a free trial, the specific terms of your free trial will be provided in the marketing materials describing the particular trial. Once your free trial ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for your Subscription (plus any applicable taxes and other charges) for as long as your Subscription continues, unless you cancel your Subscription prior to the end of your free trial. Instructions for canceling your Subscription are described in the sections above. To avoid any charges, you must cancel your Subscription before the end of your free trial period. Before charging you at the end of the your free trial period, we will notify you of the applicable fees."

It's pretty standard to take one's credit card before beginning a trial period. If you get the free trial of a streaming service, you have to give a credit card or there is no free trial.

[fitandready]

Sense and never been a premium user

Sent from my iPhone

[Odyssey13]

It did state "Valid payment method required." You still need to have a credit card used to start the trial.

[fitandready]

I have supplied credit card my question is it said 6 months free trial I have been charged after 60 days

Sent from my iPhone

[SilviaFitbit]

@Odyssey13 Thank you for your assistance on this thread. 

@fitandready Hi there. Thanks for the details mentioned. 

I see where your disappointment is coming from. As you mentioned, with the purchase of your Fitbit Sense, you should receive a 6 month trial, since you've been charged while on a trial period, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.