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Got charged in AUD instead of INR for Premium

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‎08-16-2024 22:46 - last edited on ‎08-18-2024 11:36 by Fitbit Moderator

‎08-16-2024 22:46 - last edited on ‎08-18-2024 11:36 by Fitbit Moderator

I am charged AUD 119.99 instead of INR 999 for fitbit premium subscription and when complained to fitbit they told me to talk to Google play and when contacted Google play they said contact fitbit and gave me mail ID . When wrote mail got response that there is no email support available and advised to go for chat support. Now when contacted chat they said your case is logged and you will get response on email !!!! This is just harassing customers after charging wrongly Six times more. Shame on fitbit.


Moderator Edit: Clarified subject and updated label

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‎08-18-2024 11:59

‎08-18-2024 11:59

@Dakshagohil Welcome to the community forums.

Thanks for taking the time to report this situation. I understand how you're feeling about this incorrect charge, and I apologize for the inconvenience this has caused. Every feedback shared in the forums is appreciated as it helps us to improve and provide you with better assistance.

While I don't have access to your case, I'd recommend keeping an open communication with our team. I'm sure they'll continue working on this matter along with you via email.

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