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Guided sessions showing "problems reaching the servers"

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‎06-16-2020 08:17 - last edited on ‎06-16-2020 10:43 by Fitbit Moderator

‎06-16-2020 08:17 - last edited on ‎06-16-2020 10:43 by Fitbit Moderator

Trying to access some guided sessions and constantly get a message that there are problems reaching the servers

 

Moderator Edit: Clarified subject

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‎06-19-2020 13:15

‎06-19-2020 13:15

@carolmarie Welcome back to the Community. Thanks for reporting that you're receiving this error message when trying to access Guided Programs. 

 

I'd like you to confirm that you have the latest Fitbit app version installed, this will ensure that you receive all the updates and bug fixes. 

 

Also, you may want to log out, force quit the app, log back in and try again. 

 

I'll be around if you have any additional questions. 

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