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Haven't been prompted to start Premium trial

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‎01-23-2023 19:51 - last edited on ‎02-14-2023 12:24 by Fitbit Moderator

‎01-23-2023 19:51 - last edited on ‎02-14-2023 12:24 by Fitbit Moderator

I bought a new Versa 4, which said it came with a free 6 month premium subscription. So I cancelled my previous subscription which I was paying for with my old fitbit. However, I cannot find any way to activate my 6 month subscription - I only see options to pay for it. I got it for Christmas so obviously should still have access to the 6 month premium subscription. Any advice? Thanks!

 

Moderator Edit: Clarified subject and updated label

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‎02-14-2023 12:41

‎02-14-2023 12:41

Welcome to the Community, @Congomongo.

 

Thanks for the detailed information, and the steps tried on your own. I understand your concern and I've requested a case on your behalf so our Support team can investigate and provide you with assistance. They'll get in touch with you via email, please keep an eye on your inbox.

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‎02-14-2023 12:41

‎02-14-2023 12:41

Welcome to the Community, @Congomongo.

 

Thanks for the detailed information, and the steps tried on your own. I understand your concern and I've requested a case on your behalf so our Support team can investigate and provide you with assistance. They'll get in touch with you via email, please keep an eye on your inbox.

Best Answer
0 Votes