Health Metrics keeps showing Get Started screen

[mandacat]

When I go to my health metrics, I get a request to agree and in the agreement it mentions “premium subscription”. Health Metrics has always been free, at least the sections of it that’s mentioned in the subject agreement, like skin temp, O2, etc. Are you asking to agree to additional cost for the past items that were available in the health metrics.section without charge ?

Moderator Edit: Clarified subject and updated label

[Smstext]

Latest update today and don't have 48 hours of O2 measures

[Smstext]

But they haven't been fixed a beta tester posted yesterday to say the minor fixes wouldn't fix the current issues it was minor backend fixes and not the current issues everyone is experiencing. Why so many lies no one seems to know anything and no official update, even support haven't a clue what you are saying (currently chatting to them now) and 3.6 android will be the earliest the issues will be worked on.

[vee]

@LizzyFitbit  I checked last night after your post and it was there. BUT THIS MORNING THE SERVER ERROR IS BACK!  

[vee]

And now health metrics are back. Not feeling very confident about the reliability, though! Not a good feeling to see sever error again! 

[LizzyFitbit]

Hi there, @Smstext and @vee. Thanks for getting back with your feedback.

@Smstext I appreciate the time taken in sharing these details, as well as contacting our Support team. While I understand where you're coming from, let me clarify this thread is dedicated to the issue with the Health Metrics tile prompting you to the Get Started screen. However, if you're having issues with your data not being recorded, I'd encourage you to start a new thread. This is to prevent any confusion, and so you can receive help from the Community.

@vee I'm glad the Health Metrics tile is opening correctly and appreciate your efforts. If by any chance you get that error message again, take a screenshot and share it in this thread so I can forward it to our team.