Helping You Stay Healthy During This Time

[MatthewFitbit]

As the global situation with COVID-19 continues to evolve, we want to support our Fitbit community: 

• We're offering 40 pieces of Fitbit Premium content free in the Fitbit app. Tap the Discover tab to get started. For more information, see Which Fitbit Premium content is available for free?
  
  
• Anyone new to Fitbit Premium can also get a 90-day free trial of this paid subscription. Tap the the Premium tab to activate your free trial. Fitbit Premium includes personalized health insights, health guidance, advanced sleep tools, customized programs, and 150+ workouts from fitness brands. For more information, see How do I purchase or start my free trial of Fitbit Premium?
  
  
• If you're not eligible, you might still be able to redeem a 90-day free trial of the Fitbit Coach app (available in English, Spanish, French, German, and Portuguese). For more information, see About Fitbit Coach.

To learn more, read the message on the Fitbit Blog.

[MattFitbit]

@luciamilena Glad to see that you were able to get your Premium membership working! 

@textmum I can confirm that this 90-day trial is only eligible for those who have not previously completed a free trial. Sorry for any confusion. You can find resources for managing your Premium subscription, here. Hope this helps!

[curki]

I am trying to sign up for the 90 day free premium but I get a message that Google Play Store is not available.It is available asI have used Playstore to download other apps so why is it not working for this?

[MattFitbit]

Hi @curki. Thanks for calling this out. That's the first I am hearing of this specific issue. I would make sure your Fitbit app and the payment information associated with your Google account are up to date.

Alternatively, you could purchase your Premium subscription through fitbit.com. Hope this helps!

[curki]

Hello!Thanks for your reply!If I purchase it on fitbit.com will I still get the 90 day free trial?KSent from my Samsung Galaxy smartphone.

[MattFitbit]

Hi @curki. My apologies, I double-checked and can confirm that the 90-day can only be initiated in-app.

To help get you back on track, I've created a support case on your behalf. Our team will be in touch via email, so keep an eye on your inbox. Thanks for your patience!

[painterfam]

I’m sorry, I don’t consider an offer that I must enter a cc and remember to cancel a FREE offer.  I was excited to see this as I’ve been a Fitbit user since it’s first product.  However, I will never do any trial that require a cc and cancelling.  I’ll stick with my totally free peloton and planet fitness apps,

[TKos]

Hello,

I just saw this - thank you for doing it, it will be helpful!

Quick question: do you know or have any expectations as to how long the 90-day offer will be valid for (ie until when we will be able to join the Premium trial and start the 90-day countdown)?

Thank you in advance.

[amsterdam71]

Hi,

Can purchase fitbit premium and get the 90 day trial WITHOUT using google play (fitbit.com perhaps?).  Love fitbit but can't stand google play and don't purchase anything through google play.

[FitSuz]

I have seen the list of 40 "free" items in my app under the Discover tab. For the "Free At-Home Workouts," some say "Watch Video" and will play, while others say "Try Premium" and will not play--all are in the list of 40 items. How are these "free for all" if I do not qualify for the new 90-day premium trial?!

[SilviaFitbit]

@painterfam It's nice to see you on the Community. The free trial for Fitbit Premium is for customers who haven't previously activated a free trial for Fitbit Premium. You're free to cancel it anytime before the 90-day trial if you don't decide to subscribe. 

@TKos Welcome to the Community. At the moment, I don't know until when this offer will be valid. However, you may want to take a look at the Fitbit Blog for any news about it. In the meantime, you may want to subscribe and check it out. 

@amsterdam71 It's nice to see you on the Community. I appreciate that you mentioned you wouldn't want to subscribe using Google Play Store. The Free trial is only available through the app and you could subscribe using Google Play or App Store. If you wish to avoid using Google Play Store, you could do it through Fitbit.com store but the Free Trial won't be available. 

@FitSuz Hey there. Your feedback is appreciated, this helps us to continue improving our services offered. Learn more about Fitbit Premium in this article. 

I'll be around if you have any additional questions. 

[SCH-1977]

Hi but I already have paid for my yearly Fitbit coach subscription. Does that mean I have to pay for Fitbit premium in addition to the coach subscription to get the premium features? I had them all until yesterday. What is the problem? 

[SilviaFitbit]

@SCH-1977 A warm welcome to the Community. Thanks for getting in touch about this. 

Fitbit Premium is available for worldwide in English only. Instead, Fitbit Coach is available in English, Spanish, French, German and Portuguese. 

In countries where Premium isn't available, users still have the opportunity to subscribe to Coach. However, if you have Premium available then you'll have Coach too. You can double check if you have access to Premium by doing the following: 

1. Go to your Fitbit app 
2. Tap on Discover > Choose a guided program or Challenge

Learn more about it by checking this article What should I know about Fitbit Premium? 

I'll be around if you have any additional questions. 

[SCH-1977]

Hi Sylvia,
Thanks for the response but I’m not sure my problem is clear.
I am an English speaking person and I have no problem with English. My issue is that until yesterday. I had all the premium features in my Fitbit app and now I don’t have them anymore although I still have my Fitbit coach premium subscription.
For example, if I go to my Fitbit coach app, I can access all the videos but if I go to one of the guided programmes in my Fitbit app, then in the past, when I clicked on the programme it sent me to my Fitbit coach app and now I just get a message saying « try premium » and Offering me a 90 day trial.
So if nothing has changed, what am I supposed to do to go back to how things were?
Thanks!

[SilviaFitbit]

@SCH-1977 Thanks for getting back. I truly appreciate the details mentioned. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions. 

[lsquirt213]

lawsey00,

This link will give you the list of 40 pieces of Fitbit Premium content that you were asking about.

*We're offering 40 pieces of Fitbit Premium content free in the Fitbit app. Tap the Discover tab to get started. For more information, see Which Fitbit Premium at-home health and wellness content is available for free?

[RickyJack]

I would be willing to give premium a try but not if I have to give fitbit my credit card. I don't consider this a "free trial" but a marketing gimmick. FB hopes that people forget to cancel before the end of the trial. At this point, I don't really care about any of the Premium content "available for free" or most of the other offerings, although that could change if I had the 90 day FREE trial with no credit card or long term commitment. I am primarily interested in the additional sleep insights and other analysis of MY DATA which should already be part of the basic app. That's why I bought a fitbit watch! Also, since premium requires some time to evaluate, anyone who signed up for the totally inadequate 7 day trial, should be eligible for the 90 day trial. Fitbit says this is supporting the fitbit community during covid. For that to be true, no credit card should be required and analysis of personal data should not be behind a pay wall.

[SilviaFitbit]

@RickyJack Welcome to the Fitbit Community. Thank you for taking the time to share your feedback about Fitbit Premium features. 

Your comments are appreciated as we're always striving to improve our services offered. Anyone new to Fitbit Premium can sign up for the 90 day trial, remember that if you decide that Fitbit Premium isn't for you, you could always cancel it before the trial ends to avoid charges. 

Learn more about it by checking this article: What should I know about Fitbit Premium? 

You may want to check this article to learn more about the sleep features that you should get if you're a Fitbit user already. 

Have a great week.