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How do I activate both 1 year and 6 months Premium?

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‎03-14-2022 02:46 - last edited on ‎03-17-2022 11:13 by Fitbit Moderator

‎03-14-2022 02:46 - last edited on ‎03-17-2022 11:13 by Fitbit Moderator

Similar problem here. Got my new Sense by using Ionic recall offer where I orderred that 1 year free Premium membership. And with Sense I should get 6 months free trial, but that can be activated in any way as that 1 year premium membership was activated directly after the purchase (that's why you had to login during the purchase process). That 1-year premium was activated 10.03.2022 (dd.mm.yyyy as I live in Finland). Now how do I get that 6 months of free premium to my account? Or is it not possible for me to get it as that offer is only for new members (even thou I am a new member as I purchased both Sense and the 1-year membership at the same time).

 

Moderator Edit: Clarified subject, updated label and formatting

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‎03-17-2022 11:18

‎03-17-2022 11:18

Hi @ieki. Welcome to the Community Forums.

 

I've moved your post to this new thread so we can keep the forums organized. Thanks for bringing this to our attention and your efforts while working on this situation prior to posting. To provide you with further assistance, I've requested a case on your behalf so our Support team can take a look into this. Please note there might be a delay in their reply due to the current events affecting our operations. However, rest assured your case is in good hands and they'll get in touch with you soon.

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