09-18-2019
12:59
- last edited on
09-19-2019
12:04
by
SilviaFitbit
09-18-2019
12:59
- last edited on
09-19-2019
12:04
by
SilviaFitbit
Hello,
I activated my free week trial when it was first offered about 2 weeks ago and allowed the auto renewal to activate. Since then I decided to get a Versa 2 Special Edition that comes with 3 months free Premium which was delivered today. How do I activate the free months that I get with this purchase?
Thank you.
Moderator edit: Updated subject for clarity
12-28-2019 11:34
12-28-2019 11:34
What about me? No one escalated me to the support team for the same exact issue not gave me an actual helpful reply to the post. They replied about the wrong thing then did t address my reply telling them their advice did nothing to solve the issue
01-01-2020 15:37
01-01-2020 15:37
@Shanbie It's nice to see you around. Sorry for the delayed reply.
Thanks for sharing how this made you feel. In this case, I've shared your post with our Support team and they will continue assisting you through email.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
01-20-2020 16:43
01-20-2020 16:43
I contacted customer service and I was told that I didn't have no premium included for the 3 months and I can't find the information that it says 3 months of premium included.
01-23-2020 16:33
01-23-2020 16:33
@Patt234 It's nice to see you on the Community. Thanks for the details mentioned.
If you buy Fitbit Versa 2 Special Edition, it will include the 3 months Premium Subscription. However, if you have a Fitbit Versa 2 it won't come with the 3 Months Premium Subscription. If you have any questions about it, please reply back to the case that you already have.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
02-23-2020 06:40
02-23-2020 06:40
My husband bought me a versa 2 as a gift and it came with a 3-month free fitbit premium membership. I could not activate it, it only gave me the option for 1 week trial. After reviewing the messages on this forum, I have decided to wait until the 1 week trial is over. But it has charged me the full price after the end of trial period instead of giving m an option for 3-month free membership. I would appreciate if you could advise or let me know who would be best person to resolve this issue.
Thanks!
02-24-2020 06:48
02-24-2020 06:48
02-24-2020 06:53
02-24-2020 06:53
Hello @Ozdeeen
They won't honor what they advertise, they did it to me and refused to give me the free 3 months of premium. When I complained about it, they deleted all my posts because they don't care at all. The special edition costs more and that's why it has the "free" 3 months, which is really not free.
02-24-2020 06:56
02-24-2020 06:56
It doesn't say that when I pick that option; don't worry about it, it's not like you care 😒
02-26-2020 11:20
02-26-2020 11:20
07-19-2020 17:25
07-19-2020 17:25
I have the same problem.
I bought a Versa 2 SE, but the 3 month premium does not show up. I was still on the 3 month trial offered during COVID, but that expired a week after I purchased the Versa 2 SE.
How do I go about activating the 3 month trial that comes with the Versa 2 SE?