How do I cancel my Premium after 6 month free trial?

[PGVDK79]

hi, please help me to cancel my premium

the procedures you post on this forum don't work

Moderator edit: format. 

[ChoSmile]

Depends where you sign for Premium?
- If via Fitbit App - Google Play Store or Apple App Store - cancel there.
- If from their page (fitbit.com) or then you bought new device with Premium Trial - cancel is from website:
https://www.fitbit.com/global/us/account/subscriptions

Good luck 

[PGVDK79]

thanks, but both options don't work ... that's why I posted this question

[AndreaFitbit]

Welcome to the Fitbit Community, @PGVDK79 and thanks for your advise @ChoSmile. I'm sorry to hear that the process to cancel Premium posted on the forum didn't work for you. 

I noticed that you already got in touch with our Support Team and received assistance. 

Keep on visiting the forums. 

[Flagsdad]

Andrea tried to contact support chat to cancel trial subscription would not work. Trying so hard to cancel premium trial subscription in the next day  went down several paths logging in getting to manage subscription but didn’t show any. Didn’t even realize I had it! Can you help me, please .

[AndreaFitbit]

Thanks for getting back to us and for sharing your concern @Flagsdad.

I understand how frustrating this could be and have you tried to chat with us online or give us a call? Click here to get connected. 

Keep on visiting the forums.