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How do I get my new Premium to show up on the website?

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I've recently signed up for Premium, which is showing up on my phone app, but when I log into the website on my computer it is not showing up there.  Is there something else I need to do to be able to access the premium features on the website on my computer as well as the app on my phone? 

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I have the exact same issue. I'm on the six month trial of Premium but if they expect users to only view Premium videos via the phone app I will cancel before payment period starts. It is shocking that for premium membership there's no facility to view the videos on a computer or tablet and I will revert to third party/YouTube as a result. I can see this was raised in 2020 and had hoped this would be resolved but I guess not.

I do not have a TV so suggestions of casting from my phone to it are not applicable.

Very frustrated!

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