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How does one access the 40 newly free items without a Premium trial?

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‎03-23-2020 13:39 - last edited on ‎08-27-2020 13:21 by Fitbit Moderator

‎03-23-2020 13:39 - last edited on ‎08-27-2020 13:21 by Fitbit Moderator

@LizFitbit , you moved my coronavirus post to a closed thread unrelated to (and posted long before) the coronavirus so it isn’t taking replies, and I did want to ask about your reply.  How does one access the 40 new Premium items now available without a Premium account to avoid providing a payment method with automatic renewal? I have tried many items in the app but I haven’t been able to identify any that are newly accessible without signing up for a free trial of an auto-charged Premium subscription if not canceled in time. Thanks very much.

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‎03-23-2020 13:56

‎03-23-2020 13:56

Hi @techprof, you can find more details in our help article here  outlining what's included and how to manage your subscription and how to sign up.

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‎03-24-2020 05:31

In response to LizFitbit

‎03-24-2020 05:31

When I visit these items, I am prompted to start Fitbit Premium trial which requires authorizing auto charge of the paid service if not canceled in time. The post says there are two changes: Free items separate from a Premium trial. I cannot seem to get one without the other. How do I access the free items without a Premium account? I did update the app, which did not solve the problem. I am still prompted to start Premium to access the items. Thanks.

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