How long does it take for the coach to send the plan?

[Micheleanne]

Has anyone heard from their coach, I’ve had my Fitbit for a couple of weeks now and was told I get a coach free for a year and they told me they are making a plan for me but how long does it take?

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Micheleanne Hi there. Thanks for the details mentioned. 

It sounds like you signed up for the Health Coaching which means that you work one-on-one with a certified health coach to get the support, accountability, and guidance you need with Fitbit Premium Health Coaching. 

I'd like you to confirm that you have completed the 3-min personal assessment to let your coach know about your goals. If you have, please message your coach as when you should expect the plan, it shouldn't take that long. 

Have a nice day. 

[Micheleanne]

I have signed up with a coach, got a message that a plan is coming and it
never did and now I can’t even message her back, guess I don’t need one
unless I pay

[Micheleanne]

No response still

[SilviaFitbit]

@Micheleanne Thanks for getting back. You should have the option to message your coach. In this case, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

[RisingStar]

This is not working for me. There is a message popping up saying that the conversation has ended.

[SilviaFitbit]

@RisingStar Hi there. Thank you for the details mentioned. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a nice day.